Anne
8/10
United Kingdom 🇬🇧
Enjoyable and next time will book the spa!
Pros: The restaurant and reception staff were all highly professional and helpful - especially the restaurant staff - the young blonde man and the slightly older man who served us were great - efficient, helpful and responsive to our needs (I’m a fussy eater)
Cons: A smoke alarm went off during the night - at about 1am … there was then some other sort of noise at about 7.30ish
Salter
10/10
United Kingdom 🇬🇧
Always have a fab time when we stay
Pros: Loved the hitel had a fabulous time.its a shame the last drop pub did not meet my expectations .we ordered food .waited long time .and came out to us cold .gravy pots missing .no knife and forks put on table .the food was cold had to send it back And wen it came back out to us was only Luke warm. I would not eat in there again .very bad
Cons: The food .in last drop pub could be better .they probably don't cater for a busy nite .they can't handle yhr pressure. And not enough staff .but breakfast is fab 5**
Eden-grace
8/10
United Kingdom 🇬🇧
Lovely place and VERY helpful staff!
Pros: I spent a lot of time on the phone with the staff to organise a disabled room, accessibility extras and hoist use. I've never known people go so above and beyond to help, so thorough and so kind. Spa was lovely, really reliable hoist too. Driving distance from restaurants and shops. Pretty courtyard too.
Cons: I must stress the help from staff was impeccable, however, in our accessible room, there was a step to enter the room, heavy doors that if you stayed by yourself, you'd struggle with, the wheelchair didn't fit through any of the doorways (luckily we had crutches to use.) There was also only one hand rail by the toilet and nothing on the other side. A step to get into the shower too.
Julia180
10/10
United Kingdom 🇬🇧
Pros: Hydrotherapy session Large, accommodating room Comfortable pool
Cons: Bathroom slippers too small for one of us
Unsworth
10/10
United Kingdom 🇬🇧
Just what we needed we had such a lovely time
Pros: Everything was really easy and relaxing the room felt cosy and we really enjoyed the spa facilities
Cons: I do feel breakfast should be included in the price
Kirsty
10/10
United Kingdom 🇬🇧
Wonderful, relaxing stay to celebrate my birthday. Will come back to experience the massage
Pros: The service. Atmospheric, I think the building is grade 1 listed which oozes charm and history. chilled out vibe, peaceful and friendly - staff and other guests alike. Well equipped amenities, delicious, well priced food. Spa and infinity pool very relaxing with a good range of aromatherapy, sauna and steam rooms. Massages :m/ facials etc available but booked up sadly
Cons: Travelled with my elderly mum and the floor walking through the large pool area to the spa area was quite slippy. Maybe a hand rail or slip maps may reduce slips / falls particularly with the elderly who can already be a little unsteady on the feet. We will bring flip flops next time as it could also be the complementary sleepers which are slippy when wet.
Jane
8/10
United Kingdom 🇬🇧
Pros: Had a lovely night's sleep, the bed was very comfortable. Nice spacious room, very clean. Staff were all lovely and the breakfast was tasty. We were there for a dinner dance and the food was delicious, and the service excellent.